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Kicked for private profile

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OK so long story short, I was playing on comp 1 and for some reason it kept kicking me after a bunch of rounds saying "in order to play on this server your profile must be private". It didn't just happen to me, it happened to me and a bunch of people, however my profile is always public I don't believe I've ever made my profile private before.

Also everyone that got kicked had their profiles public aswell. Wasn't sure if this was a bug or not, was gonna post in help center but felt like this is the most appropriate section to post it on.

 

Also I've spoken to sm9 whilest that was happenening but I think he was busy, I don't remember what he said as this all happened like 6 hours ago.

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We are aware that this does happen from time to time. There are multiple reasons why this might happen:

  • The Steam API servers went down so we couldn't retrieve a response from steam on whether or not your profile is public/private.
  • There are connection issues with our API server, meaning a request can't be sent to Steam to retrieve your information.
  • You have special/weird characters in your name that can't be recognized through the Steam API, causing errors when checking your profile. (We do have measures in place to help counter this problem but some characters might still get through)
  • OR your profile is just set to private (Which we know isn't the case here)

Unfortunately if it's due to connectivity issues, there's not much we can do. We can only wait for Steam/our hosting providers to fix it on their end, all we can do is submit a ticket and make them aware of the situation.

If the problem persists for a long period of time we'll temporarily disable the profile checking so players can play without interruptions. 

Thanks.

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On 15/08/2016 at 3:28 PM, TripleThreat said:

We are aware that this does happen from time to time. There are multiple reasons why this might happen:

  • The Steam API servers went down so we couldn't retrieve a response from steam on whether or not your profile is public/private.
  • There are connection issues with our API server, meaning a request can't be sent to Steam to retrieve your information.
  • You have special/weird characters in your name that can't be recognized through the Steam API, causing errors when checking your profile. (We do have measures in place to help counter this problem but some characters might still get through)
  • OR your profile is just set to private (Which we know isn't the case here)

Unfortunately if it's due to connectivity issues, there's not much we can do. We can only wait for Steam/our hosting providers to fix it on their end, all we can do is submit a ticket and make them aware of the situation.

If the problem persists for a long period of time we'll temporarily disable the profile checking so players can play without interruptions. 

Thanks.

Ah I see, well great to hear, whenever I'm back behind a pc I'll see if this happens again and I'll let you know by editing this, I believe temporarily disabling profile check if it doesn't get fixed soon ofc will be the best option. Thanks for your help again.

 

Edit: I have been playing for a good 3 hours and still not kicked so I think it's fixed (hopefully)

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